GENERAL TERMS FOR SERVICES
All contracted business is with Heatwave Screen Printers. Your statutory rights are not affected by these terms and conditions.
Communication by email or telephone is legally binding, therefore an acceptance of quotation or of finished artwork is the customers’ responsibility.
Heatwave Screen Printers tries to ensure that the information available on the website at any time is correct and accurate but cannot guarantee that it will be error-free. Heatwave Screen Printers does not accept liability for any errors and omissions either in any quotation or website material and reserves the right to change information, specifications and descriptions of listed goods, products and services.
Prices and Payment
Heatwave Screen Printers reserves the right to alter prices and garment specifications without prior notice.
Returned cheques will be charged at £15.00 per representation.
Goods remain the property of Heatwave Screen Printers until paid for in full.
Artwork supplied should be at least 300DPI or vector format, and sized as you require it. Although we will try to spot issues in artwork and inform you, Heatwave Screen Printers will not accept responsibility for them on the final product if the art has been approved. This includes, but is not limited to, spelling, unintentional artifacts, low resolution / pixelated areas, etc.
If Solid Coated Pantones or physical references for colours are not supplied, we will try to match Pantones based on screen reference. These can only ever be approximate, as colour representation will vary between monitors. If accurate colour is required, it is the customer’s responsibility to supply their own Pantones. If demonstration artwork is approved, we will assume that the Pantone has been checked against a physical guide, or that the customer accepts our discretion.
Heatwave Screen Printers will not reproduce any unlicensed copyrighted material from any source. The persons supplying any artwork should ensure that it is original or that they have permission to reproduce it. If we suspect this is not the case, we may ask for some kind of proof before we will process it.
Artwork film and digitised embroidery files are the property of Heatwave Print. These files are kept on system. Although we are likely retain artwork files you provide us with (for future convenience), we do not guarantee this – we will periodically tidy up and clear out files (that are not required for us to fulfil repeated orders). Where files you supply us are still available, we can return these if requested (in case of loss of data, stolen computer, etc). Artwork processing costs are flat rate – therefore art that has been previously processed (and hasn’t been altered) will not incur screen or digitisation costs if a repeat order is made.
Construction / Defects
Heatwave Screen Printers does not manufacturer the products on offer. Although we always try to spot any defects in the garments as we receive them. If we spot an item with a defect (such as a hole), we will remove it from the batch and replace it if stock availability and time constraints allow (see Misprints / Shortages below). Sometimes defects may not be spotted and slip through – if you find items with defects, please see our Returns section below.
As size measurements between brands can vary a lot, it is always a good idea to check the measurements of a product before ordering it. Our product pages have size charts for each garment. If you have concerns or queries about the fitting of an item, this should be raised with us before confirming your order. This gives us an opportunity to offer suggestions or supply you with a sample item.
If an order has been signed off, we will assume that the specifications of the product have been checked by the customer. Personalised garments cannot be returned or exchanged because they are ‘ill-fitting’ – only the customer can know their own needs/demographics, and we cannot be held responsible for the customer’s choice of sizes.
Sometimes manufacturers may makes changes to their products, such as a subtle altering the dye for a colour, or even re-dying their old stock. This can affect both the consistency of the garment colour (for a batch), and also the print colour (where discharge inks are used). Although we try to look out for these kinds of changes (they are generally rare), we cannot be held responsible for colour inconsistencies (against prior orders of you may have had of this product, for example). If recent batches of a product we receive appears to have been re-dyed, we may suggest either using an alternative type of ink (if discharge will not provide the correct results), or an alternative product.
It is important that all details within the documentation (pro forma invoice and demonstration artwork) are checked thoroughly – this includes colours, sizes, positioning, artwork details, etc. This is the purpose of these documents, and they represent the final product that you will receive. Heatwave Screen Printers will not be held responsible for errors in the final product that have been approved by the customer during the order proofing stage.
If an alteration to an order is required, the documentation will need updating and to be re-approved. This may result in a delayed turnaround of your order and any previously confirmed delivery dates will have to be re-confirmed in writing.
Payment alone is not considered approval of order. If order approval is not received within 24 hours of receipt of documents, this may also delay your order.
Turnaround and stock shortages
Turnaround time begins at the point of order confirmation and payment, not when initial contact is made. Any changes to your order after this point is likely to extend the turnaround time (and potentially incur a fee). Although we try to make sure stock is available from suppliers before you confirm your order, stock availability is constantly changing. If a shortage occurs, this may affect turnaround time. If this is the case, we will keep you informed and talk you through available options.
Delays and Missed Deadlines
Unfortunately, unforeseen circumstances can and will sometimes happen. Where these will affect the turnaround of production/delivery, we will do our best to keep you informed of changes as they happen. However, if you have deadlines, we cannot be held liable for any loss of sales or consequential costs if this date is missed. Where we’ve been made aware of deadlines in advance, we will always do our best to make sure the chances of these circumstances are as slim as possible.
Damages and Under Runs
We do our best to ensure every garment is printed correctly but mistakes are inevitable. Customers have 48 hours to inspect and report any damages or defects with the order. Keep in mind we have a 5% damage allowance, we recommend to order additional pieces. Heatwave Print is not liable for any garment manufactured inconsistencies including, but not limited to, mislabeled garments, color dye irregularities, stitching errors, rip, tears or holes in garments. Heatwave Print is also not liable for inconsistencies in discharge printing due to fabric, fabric dye and/or fabric content. Heatwave Print is not responsible if certain items are out of stock. If items are out of stock we will inform you as soon as possible and offer you alternative styles.
We do our best to ensure all items are printed or embroidered as the customer requires, but due to the nature of the business errors do happen. Heatwave Print does not guarantee the value of supplied goods. Heatwave Print will credit the cost of printing defects that customers notify within 48 hours of delivery or collection. We do our best to notify customers in advance.
RETURNS & REFUNDS
Custom printed items are non-returnable.
Samples which are issued to a customer (in conjunction with a main order) under invoice / payment can be returned and the value credited against the final order.
The return of blank stock items is at the discretion of Heatwave and must take place within 28 days of purchase. Customer purchased items remain the possession of the customer until a decision is made by Heatwave or the relevant supplier regarding the suitability of the return and credit / refund is complete. A credit will be given to the customer, redeemable within the same fiscal year, to the value of the goods less the supplier’s return policy costs and Heatwave’s handling fee of 15%.